The Center for Nonprofits & Philanthropy at the Bush School of Government and Public Service invites you to a talk given by Mr. John Boerstler titled “Leveraging Private Sector Practices to Improve Customer Experiences and Service Delivery in the Public Sector” on Tuesday, November 9, 2021, at 12:15 p.m. CST. Mr. Boerstler will present the material from his office in Washington, DC.
John Boerstler was sworn-in on February 16, 2021, as Chief Veterans Experience Officer at the Department of Veterans Affairs (VA). Prior to his current positions, John served as Chief Executive Officer of Combined Arms, a collaborative organization whose purpose is to unite collaborative methodology and technology in order to more effectively connect veterans to thousands of government and nonprofit services. John is a native Texan who served honorably in the U.S. Marine Corps from 1999 to 2007 as a non-commissioned officer and infantry unit leader. John served as the Executive Director of NextOp, Program Manager with the Wounded Warrior Project, Mayor of Houston’s Office of Veterans Affairs, and a policy and district staffer for a member of the U. S. House of Representatives. In 2009, John helped found the Lone Star Veterans Association, which became the largest network of post-9/11 veterans in Texas and successfully merged with Combined Arms in March 2019. John holds a bachelor’s degree from Texas A&M University and a Master’s of Public Service Administration from the University of Houston.