Dr. Rotem Dvir, assistant research scientist with the Institute for Science, Technology and Public Policy (ISTPP) at the Bush School of Government and Public Service, presented a research paper in the Methods Innovation in Public Administration and Management workshop at the annual Public Management Research Conference that took place from May 25-28, 2022 in Phoenix, Arizona. The researchers use an advanced methodological tool – conjoint experiment, to explore how different factors drive variations in people’s evaluations of government performance. The results suggest an asymmetry in the effects of service information that people use to judge public services. In particular, the team finds that direct service information is more likely to lead to decreased satisfaction, while performance comparisons have a more symmetric effect. Performance comparisons can either increase or decrease people’s satisfaction level from different services.
The paper, “The Multidimensionality of Citizen Satisfaction: A Conjoint Experimental Approach”, is coauthored with Xinsheng Liu, ISTPP senior research scholar and research scientist; Nehemia Geva, associate professor of political science at Texas A&M University; and Arnold Vedlitz, ISTPP director and Public Service and Administration (PSAA) professor at the Bush School.